Privacy Policy

Last updated: 17.03.2026

1. Introduction Warm Whisker Lounge ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us in the United States.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of our services.

2. Information We Collect We may collect the following types of information:

2.1 Information You Provide to Us

• Contact details: name, email address, phone number, billing address, and shipping address.
• Account information: username, password, and preferences if you create an account.
• Pet information: pet’s name, species, breed, age, medical conditions, behavior notes, and any other details relevant to care.
• Booking and purchase information: services booked, dates and times of appointments, payment method type (e.g., credit card, PayPal), amount paid, and transaction history.
• Communications: information you provide when you contact us via email, phone, forms on our website, social media, or otherwise.
• Reviews and feedback: information you submit in testimonials, reviews, surveys, or other feedback.

2.2 Information Collected Automatically When you visit our website or use our online services, we may automatically collect:

• Usage data: pages visited, links clicked, time spent on pages, referring/exit pages, and other browsing behavior.
• Device and technical data: IP address, browser type and version, device type, operating system, unique device identifiers, and other technical information.
• Cookies and similar technologies: small data files stored on your device to recognize your browser and remember your preferences.

2.3 Information from Third Parties We may receive information about you from:

• Payment processors (e.g., confirmation of payment and limited payment details, but not full card numbers).
• Booking platforms or marketplaces, if you book our services through a third-party site.
• Social media platforms, if you interact with us via those platforms or choose to link or log in via them.

3. How We Use Your Information We use the information we collect for the following purposes:

   • To provide and manage our services, including scheduling, confirming, and performing pet care services.
   • To create and manage your account, if you choose to register.
   • To personalize services based on your and your pet’s needs, preferences, and history.
   • To process payments, issue invoices, receipts, and handle refunds or disputes.
   • To communicate with you about appointments, service updates, reminders, changes to policies, promotions, or other information related to our services.
   • To respond to your inquiries, requests, and customer support needs.
   • To maintain safety, security, and quality of care for pets and people.
   • To improve our website, services, and customer experience through analytics and research.
   • To comply with applicable laws, regulations, or legal processes and to protect our legal rights.

4. Legal Basis for Processing (If Applicable) Where required by law, we process your personal information based on one or more of the following legal bases:

   • Your consent.
   • The performance of a contract with you or to take steps at your request before entering into a contract.
   • Compliance with a legal obligation.
   • Our legitimate interests, such as improving our services and ensuring the security of our operations, provided that such interests are not overridden by your rights.

5. Cookies and Similar Technologies We use cookies and similar technologies to:

   • Remember your preferences and settings.
   • Keep you logged in (where applicable).
   • Analyze website traffic and usage patterns.
   • Improve the performance and functionality of our website.

You can usually instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not function properly.

6. How We Share Your Information We do not sell your personal information. We may share your information as follows:

6.1 Service Providers We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors.
• Booking and scheduling platforms.
• IT and hosting providers.
• Email and communication service providers.
• Analytics providers.

These third parties are authorized to use your information only as necessary to provide services to us and are required to protect your information.

6.2 Business Transfers If Warm Whisker Lounge is involved in a merger, acquisition, reorganization, sale of assets, or similar transaction, your information may be transferred as part of that transaction. We will take reasonable steps to ensure the confidentiality of your personal information and to notify you where required by law.

6.3 Legal Requirements and Protection We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to:

• Comply with a legal obligation or respond to lawful requests by public authorities.
• Protect and defend our rights or property.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of our clients, staff, or the public.

7. Data Security We use reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will delete or anonymize it in a reasonable manner.

9. Your Choices and Rights Depending on your location and applicable law, you may have certain rights regarding your personal information, such as:

   • Access: You may request access to the personal information we hold about you.
   • Correction: You may request that we correct or update inaccurate or incomplete information.
   • Deletion: You may request that we delete certain personal information, subject to legal and contractual restrictions.
   • Restriction: You may request that we limit the use of your information in certain circumstances.
   • Opt-out of marketing: You can opt out of receiving marketing emails from us by following the unsubscribe instructions included in those emails or contacting us directly.

We will respond to your requests within a reasonable time and in accordance with applicable law.

10. Children’s Privacy Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information as soon as possible.

11. Third-Party Websites and Services Our website may contain links to third-party websites, services, or content that we do not operate or control. This Privacy Policy does not apply to those third-party sites or services. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies.

12. Do Not Track Some browsers offer a "Do Not Track" (DNT) feature. At this time, we do not respond to DNT signals, as there is no common industry standard for responding to them. We will review and may update our approach if a standard is developed.

13. Changes to This Privacy Policy We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website and revise the "Last updated" date at the top of the Policy. Any changes will be effective when posted unless otherwise required by law. Your continued use of our services after the posting of changes constitutes your acceptance of those changes.

14. Contact Us If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise any of your rights, please contact us at:

Warm Whisker Lounge Email: info@bbqclaws.com Phone: +1 646 352 4937 Address: 2468 Fairway Oaks Ct Hampstead, MD, 21074

We will make reasonable efforts to address your inquiry promptly and in accordance with applicable law.